How long will it take to receive my order?
All of the items in my shop are ready-to-ship (unless stated otherwise). We package and ship 1-2 times a week, so it should take 2-5 business days for you to receive a shipping confirmation email with tracking information. It may take a few days for tracking to update since postage is printed before orders are pulled and prepared. Please be patient with us. We aren't a staffed warehouse with round-the-clock employees (Amazon Prime, we're looking at you), we are a very small company with a very small staff (aka one very busy designer/owner and her trusty seamstress/virtual assistant) and are working as fast as we possibly can.
If you order during a sale or restock, it WILL take longer due to the high volume of orders we receive. Please be patient with us, we are getting your order out to you as soon as possible. Shipping estimates are approximate and sometimes it may take a longer. All orders are shipped via USPS with tracking numbers sent directly to your inbox. If you're waiting for your order and haven't received a tracking number yet, check your junk folder before emailing us. More often than not you'll find your shipping confirmation email there with tracking information.
Do orders include insurance?
No, all standard shipping orders do not include insurance. Once an item is shipped and issued a tracking number, Candy Kirby Designs cannot be held liable for lost packages. If you would like to add insurance to your order (at an additional cost), please email us at candykirbydesigns@gmail.com before placing your order so arrangements for additional shipping charges can be made.
Do you send out shipping confirmations with tracking once at item ships?
Yes! As soon as postage is printed, an automatic email is sent to the email entered at checkout. It contains all shipping information as well as tracking numbers. Please check your junk or spam folders if you don't see yours. Also, what you see on your USPS tracking information is exactly what I see. If you have questions about your package in transit, talk to your local postmaster or call 1-800-ASK-USPS, they have much more information than I do and can help you accordingly.
Can I add another item to my order?
No, we cannot add to existing orders. You would need to place an additional order. I can combine the orders (if they're going to the same address) after the fact, if needed.
I've changed my mind on an item I was getting. Can I switch to a different one?
No, sorry! Once an order is placed, no substitutions or changes can be made. A new order for the correct items would need to be placed and the incorrect order could be canceled. Please email us
What is your return policy?
You can view it here.
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Have a question that isn't answered here? Feel free to email us here or at candykirbydesigns@gmail.com